Manage your Email Addresses


If you would like to manage the email addresses for your business, contact us to ask for a log-in to the admin server. As you will see from the information below, it’s quick & easy to use, and it gives you full control over the email addresses for your business.

You can add new email addresses, remove old ones, manage email forwarding, set up your ‘Out of Office’ message, change email passwords and more. But, if you’d rather not manage this yourself, we’re always happy to do any of it for you - just get in touch.

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Sign In

Once we’ve provided you with log-in details, you’ve got control of every aspect of your email addresses. To sign in, visit this site and use the details provided to gain access.

Click to open the admin site in a new tab

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Once you're signed in...

When you've signed in, you will see a simple overview of the domains in your account, as shown here. You may have several domains. Email services may be set up for all or only some of the domains. A typical example is that a company may have domains as follows:

  • example.com ← an email account is set up for jack@example.com
  • example.org.uk ← email addressed to jack@example.org.uk is redirected straight to jack@example.com

If you’re uncertain about what to choose, contact us and we will help you configure things to suit your business needs.

To proceed, click ‘Email Addresses’ as shown in the image.

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Overview

The next screen shows an overview of all email addresses for the chosen domain name (example.com). You can click ‘Create email address’ or you can click an existing address to manage its settings.

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Editing an email address

As you will see in the screenshot, there are various options for management of each email address:

Change the Password

The password is needed when accessing the email inbox & sending an email. Your email software on your phone or computer will need this to connect successfully.

Enter a new password in the two fields shown to update the password. Leave blank to leave as-is.

Provide access to the customer panel

If enabled, the user can also sign in to the Admin area, but only to edit their own email address settings.

Enable Mailbox

Most of the time you will want to leave the box ticked for Enable Mailbox. However, if you’re setting up an email address that will simply forward mail to another address, you can untick the box. Note that any existing emails in the inbox will be deleted if you untick the box.

Email Inbox Size

The default inbox size is 10GB. This means that the total size of all emails, attachments, images etc can’t exceed 10GB. You can reduce this value if you like. Bigger inbox sizes are available.

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Email Forwarding

If you tick the box for Email Forwarding, all new emails will be forwarded to the address/es specified.

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Email Aliases

You can use this screen to specify other email addresses that should also deliver mail to this inbox. So, if you add sally@example.com as an alias address, email sent to sally@example.com will actually be delivered to jack@example.com

It’s not possible to specify an email alias which is configured as an email account already.

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Auto-Reply / Out of Office

When you’re going on holiday, you will probably want to set up your Out of Office message so that your customers know what’s going on. It’s pretty self-explanatory and most items can be left at the default. The most important items are the message itself, and the ‘switch off’ date (the last item in the form shown).

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Spam Filter

You will almost certainly want to keep Anti Spam switched on. There are some options here for how to handle spam messages, but unless it’s causing you a problem, you will probably leave this as-is.

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Anti-Virus

As with the anti-spam service, you’ll probably just want to leave Anti-Virus switched on, for incoming messages at least.

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