Add mail to Office 365 Outlook on Windows 10


Is this guide the right one for you? If you’re:

  • running Windows 10
  • have an Office 365 subscription (this gives you access to the Word, Powerpoint and Outlook applications)

...then you can follow the steps on this page to add your Fyles Online email account to the Outlook mail application.

NB This email setup guide has screenshots which show the steps for a different email address. When following the steps, be sure to use your own email address! Where the application requires a username, that’s always your email address, too.
office-365-email-application-icon.png
Icon for Office 365 Outlook mail & calendar application on Windows 10

  1. Open Outlook.
    If you have already got email accounts configured in Outlook, click File → ‘+Add Account’
    Then work through the screens as follows
  2. Enter your email address
  3. Click ‘Advanced Options’
  4. Tick the box marked ‘Let me set up my account manually’
  5. Click ‘Connect’
Adding an email account to Office 365 Outlook on Windows 10 - step 1
  1. Click IMAP
Adding an email account to Office 365 Outlook on Windows 10 - step 2
  1. Enter your email password
  2. Click Connect
Adding an email account to Office 365 Outlook on Windows 10 - step 3
  1. Because Outlook makes an incorrect assumption about the server name, a warning appears about Internet Security. Click ‘No’ when asked ‘Do you want to continue using this server?’
Adding an email account to Office 365 Outlook on Windows 10 - step 4
  1. Click ‘Change Account Settings’
Adding an email account to Office 365 Outlook on Windows 10 - step 5
  1. In the screen that follows, change the Incoming and Outgoing mail server to mail.fyles.co.nz
  2. Tick both boxes for 'Require logon using Secure Password Authentication (SPA)’
  3. Click Next
Adding an email account to Office 365 Outlook on Windows 10 - step 6
  1. Click Connect
Adding an email account to Office 365 Outlook on Windows 10 - step 7
  1. You should now see the following message. Untick the box marked ‘Set up Outlook Mobile on my phone, too’
  2. Click Done to start using your email account.
Adding an email account to Office 365 Outlook on Windows 10 - step 9
  1. In the Outlook side bar, show the Inbox folders by clicking the word Inbox (as shown below).

If you see the folders ‘Sent’, ‘Trash’, ‘Drafts’ & ‘Spam’ then everything is fine - there’s nothing more to do. If you don’t see them listed, there’s one last step to take as follows.

  1. Right-click the word Inbox and choose IMAP Folders... from the menu.
  1. In the dialogue that follows, click Query so that Outlook can see the email inbox folders.
  1. When you see the folders appear, click each in turn and click the Subscribe button. (Afterwards, you can check the Subscribed folders by clicking the Subscribed tab.)
  1. Now quit Outlook, wait a moment and start it again. You will now see the expected Inbox folders listed at the left hand side.